Privacy Policy

Assured Roofing ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website and in the course of quoting and carrying out roofing work, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We only collect what we need to respond to you and do the job properly:

• Contact details you give us: your name, phone number, email address and property address

• Details about your roof and the work you are asking about, including photos you send us or photos we take during an inspection or job

• Quote, booking and payment records for work we carry out

• Basic technical information when you use this website, such as pages visited and device type, if analytics are enabled

We do not collect sensitive information, and we do not ask for payment card details through this website.

• To respond to your enquiry and provide a quote

• To schedule, carry out and warrant roofing work at your property

• To send you information you have asked for, such as progression photos during a job

• To keep records we are required to keep for warranty, insurance and tax purposes

• To improve this website and our services

We do not sell, rent or trade your personal information. We do not send marketing emails unless you have asked for something specific, and you can opt out at any time.

Your information stays with us except where we need to share it to deliver the service:

• Suppliers and subcontractors working on your job, limited to what they need (for example, your address for delivery of materials)

• Our insurers or warranty providers if a claim arises

• Service providers that host this website and our systems (for example, our website hosting and content platforms), some of which may store data outside Australia with appropriate protections

• Government agencies or courts where the law requires it

This website may use cookies and similar technologies for basic functionality and, if enabled, analytics that help us understand how the site is used. The site also displays content from third parties, such as map tiles on our service-area map and Google review content. Those providers may collect technical data under their own privacy policies. You can control cookies through your browser settings.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls on our systems. We keep records only as long as needed for the purposes above or as required by law, then delete or de-identify them.

You can ask us at any time to access or correct the personal information we hold about you. Email projects@assuredroofing.com.au or call 0458 440 783 and we will respond promptly. If you believe we have mishandled your information, contact us first and we will do our best to fix it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Assured Roofing, 52 Charles St, St Albans VIC 3021, Melbourne. Email projects@assuredroofing.com.au or call 0458 440 783. We review this policy from time to time and will post any changes on this page.